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1. Where to find information about us and our Events
   1.1. You can find everything you need to know about us, Tech Circus Ltd, and our Events on our website. We also confirm the key information to you in writing after you make bookings for our Events by email.
   1.2. In these terms when we refer to:
   an Event we mean a course or conference that we arrange either on an in-person or an online basis;
   a Venue means the location where an in-person event is to take place.
   
2. We don't give business customers all the same rights as consumers
   Our Events are for business customers and private individuals. Legally each group is treated differently. For example, business customers can't cancel their orders, they have different rights where there is a problem and we don't compensate them in the same way for losses caused by us or our Events.
   Where a term applies just to businesses or just to consumers, this is clearly stated.
   You are a business customer if you are making bookings wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.
   
3. If you are a business customer this is our entire agreement with you
   If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
   
4. We only accept orders when we've checked them
   4.1. We contact you to confirm we've received your order and to confirm that we've accepted it.
   4.2. An order is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of bookings for an Event that you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the booking price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.
   
5. Sometimes we reject orders
   Sometimes we reject orders, for example, because the Event is fully booked. When this happens, we let you know as soon as possible and refund any sums you have paid.
   
6. We charge you when you order
   6.1. Payment is taken by our third-party payment provider (currently Stripe) at the time you make a booking.
   6.2. If you are a business customer you must pay all amounts due to us for any booking in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
   
7. We're not responsible for delays outside our control
   If an Event has to be rescheduled due to an event outside our control, we contact you as soon as possible to let you know and to let you know what we plan to do to reschedule the Event. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: hello@techcircus.co.uk to end the contract and receive a refund for bookings you have paid for or transfer the booking to a different Event of equal value subject to availability.
   
8. If you are a consumer you have a legal right to change your mind
   8.1. Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
   8.2. When you can't change your mind. You can't change your mind about an order for Online Events, after you have started to download or stream the Event.
   8.3. The deadline for changing your mind. If you change your mind about an Event you must let us know no later than 14 days after:
   8.3.1. the day we confirm we have accepted your booking if it is an in-person Event; or
   8.3.2. the day we confirm we have accepted your booking it is for an online Event, although you can't change your mind about an online Event once we have started streaming it.
   8.4. How to let us know. To let us know you want to change your mind, contact our Customer Service Team: hello@techcircus.co.uk.
   8.5. If you cancel your booking. You will not be able to transfer your booking to anyone else.
   8.6. When and how we refund you. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
   
9. Changing your booking
   9.1. Our events team processes all booking transfer requests. If you wish to transfer your booking to a different Event of equal value, please send your request to hello@techcircus.co.uk with the full details of your current booking and the Event you want to transfer to.
   9.2. We will not be able to offer booking transfers if a request is made after the relevant Event has passed
   
10. Cancellations by you
    Outside of the 14 day cooling off period for consumers in the event of sickness, booking error, or last-minute changes on the part of the attendee, we will not be able to offer a refund. As a goodwill gesture, we may be able arrange a transfer to a booking of equal value for another Event, but this is at our discretion and is subject to availability.
    
11. We can change Events and these terms
    11.1. Changes we can always make. We can always change an Event:
    11.1.1. to reflect changes in relevant laws and regulatory requirements;
    11.1.2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your ability to join the Event; and
    11.1.3. to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.
    11.2. Changes we can only make if we give you notice and an option to cancel. We can also make the following types of change to the Event or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: hello@techcircus.co.uk to cancel your booking before the change takes effect and receive a refund for any bookings you have made and paid for. We change:
    11.2.1. the date,
    11.2.2. the Venue; or
    11.2.3. method of delivery of the Event.
    
12. We can suspend supply (and you have rights if we do) 12.1. We can suspend the holding of an Event. We do this to:
    12.1.1. deal with technical problems or make minor technical changes;
    12.1.2. update the Event to reflect changes in relevant laws and regulatory requirements; or
    12.1.3. make changes to the Event.
    12.2. We let you know, may adjust the price and may allow you to cancel. We contact you in advance to tell you we're suspending an Event unless the problem is urgent or an emergency. If we suspend the Event you can contact our Customer Service Team: hello@techcircus.co.uk to cancel your booking and we'll refund any the cost of your booking.
    
13. We can withdraw Events
    We can cancel an Event. We let you know at least 2 weeks in advance and we refund any sums you've paid in advance for bookings for any Event which is cancelled or offer you the opportunity to book an alternative Event of equal value.
    
14. Your contact information
    You must let us know of any change of address, contact phone number or email address, both before and after receipt of the Event information. Our contact details are below. Our preferred method to contact you is by email, so it is important that you provide us with a current, valid email address. Please be mindful that your email filter settings may treat our emails as spam or direct them to your junk folder.
    
15. Joining an Online Event
    The joining link for an Event will be sent to you by email at least 24 hours before the scheduled start time for the Event. If you purchase your ticket on the day of the Event you should expect to receive the joining link for an Event within 60 minutes.
    
16. In-Person Events
    16.1. You must comply with any applicable legislation or Government guidance applicable to attendance at the Event or the Venue owners own terms relating to entry to the Venue. We will let you know if we are made aware of any relevant information.
    16.2. If you breach any applicable terms, conditions or rules relating to the Venue then we or the Venue owner may refuse you admission or require you or other persons you are with to leave the Venue and you will not be entitled to a refund.
    16.3. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending an Event). Both we and the Venue owner have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening or other anti-social behaviour or you make unauthorised audio, video or photographic recordings.
    
17. Online Events
    17.1. Technical: Prior to submitting making a booking it is your responsibility to ensure that our technology is compatible with your systems. We are not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that we are not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to our website may be interrupted due to telecommunications failures which are beyond our control and/or downtime for repairs, maintenance and upgrading.
    17.2. Technical Support: Email support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays). Requests for support should be sent by email and we will respond as soon as reasonably practicable.
    
18. Copyright
    18.1. Copyright and all intellectual property rights in materials provided remains vested in us or our presenters.
    18.2. You must not copy or distribute any materials or content that we provide.
    
19. Disclaimer
    Materials provided are prepared solely for the Event and are not a substitute for formal advice. Neither we nor our presenters accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance, including reliance on any content for the purposes of giving advice to third parties.
    
20. We don't compensate you for all losses caused by us or our Events
    20.1. Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
    20.1.1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
    20.1.2. Caused by a delaying Event outside our control. As long as we have taken the steps set out in section 7.
    20.1.3. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the joining instructions or having the minimum system requirements advised by us.
    20.2. Our liability to businesses. If you're a business, then, except in respect of the losses described in section 20.3:
    20.2.1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
    20.2.2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the cost of the bookings that you have made and paid for.
    20.3. Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
    20.3.1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
    20.3.2. fraud or fraudulent misrepresentation;
    20.3.3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982;
    20.3.4. defective products under the Consumer Protection Act 1987; or
    20.3.5. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    
21. We use your personal data as set out in our Privacy Notice How we use any personal data you give us is set out in our Privacy Notice which is available on our website: https://techcircus.io.
    
22. You have several options for resolving disputes with us
    22.1. Complaints. Our Customer Service Team: hello@techcircus.co.uk will do their best to resolve any problems you have with us.
    22.2. You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
    
23. Other important terms apply to our contract
    23.1. We can transfer our contract with you so that a different organisation is responsible for supplying an Event. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
    23.2. You can only transfer your booking to someone else if we agree to this If you are a consumer we can require the new owner to prove you transferred the booking to them. If you're a business you need our agreement to transfer your booking and it's entirely up to us whether we give it.
    23.3. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
    23.4. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
    23.5. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
    23.6. These terms may have changed since you last reviewed them. They were last updated on [22 June 2022].
    

Tech Circus Privacy Notice
At Tech Circus we are committed to maintaining the trust and confidence of our visitors to our websites. Please read the following page carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it. This policy also sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us pursuant to the Data Protection Act 2018, UK GDPR and EU GDPR (“Data Protection Laws”).
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site. Controller for personal data
A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed. Unless we notify you otherwise Tech Circus is the controller of your personal data for the purpose of this website and of the following:
This privacy notice applies to the processing of personal data by us in connection with any:
- Customers: For the provision of conferencing services by us.
- Suppliers: For the provision of products and services to us by suppliers or service providers.
- Visitors: For the provision of services by us as a visitor on our website.
Types of personal data
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. This is known as anonymised data. Anonymised data falls outside the scope of Data Protection Laws.
Tech Circus may collect, use, store and transfer different kinds of personal data about you which we have grouped together:
- Identity Data includes first name, last name, username or similar identifier and title.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details for the provision of services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile Data includes your username and password, searches made by you, your ratings and comments, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we collect your personal data
Directly from you: You give us your personal data in your direct interactions with us. Such personal data includes Identity Data, Contact Data, Financial Data, Profile Data, Usage Data, Technical Data, Marketing and Communications Data (i) by filling in forms on our website (ii) by leaving ratings and comments (iii) by corresponding with us by email or post (iv) by calling us over the telephone.
This includes personal data you provide when you:
- subscribe to our service.
- request marketing to be sent to you.
- give us feedback or contact us either directly or via any forms on our site.
- participate in our marketing or other promotional events.

From use of our website
Tech Circus gathers information and statistics collectively about visitors to the Company's website. Analysis of this information demonstrates the most frequently used sections of the website and assists us in continually improving the online service. You give us your personal data, which includes Profile Data, Usage Data, Technical Data and/or Marketing and Communications Data when you use our website or which we have agreed with you to use or when you review any publications or marketing material we send you. Please see our cookies notice for more information. Indirectly: Third-party sources: We receive Identity Data, Contact Data, Financial Data, about you from third parties when:
- we provide our services or other parties send us your personal data to enable the provision of those service.
- you provide your personal data to a third party for the purpose of sharing it with us.
Providing personal data
Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that information when requested we may not be able to perform the contract we have or are trying to enter into with you, for example, to provide you with our services. In this case, we may have to cancel our service but we will notify you if this is the case at the time.

How we use your personal data
Tech Circus will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:

• Performance of a contract: Where we need to perform the contract we are about to enter into or have entered into with you. For example when you sign up to our services.
  
• Legal obligation: Where we need to comply with a legal obligation. For example for accounting or legal purposes.
  
• Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
  
• Consent: Where we do rely on consent you have the right to withdraw consent at any time. Please contact us at hello@techcircus.co.uk to withdraw consent. Please also see Marketing communications.
  

Data collected at our events
Tech Circus’s partners may at their discretion collect and store data that you consent to pass on at our events. Tech Circus are not responsible for the data policies or procedures or content of other linked websites or events that you attend. We recommend that you check the privacy and security policies of each website/event you visit.
If you consent to passing across data such as email addresses to our partners at any of our events, these partners may attempt to contact you and store such data for means of further communication. The use and handling of your data at our events should be discussed directly with those agents that you have passed your data on to.
Purposes for which we will use your personal data We have set out below in a table format a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out, this can be found on our website here..
Marketing communications
Tech Circus may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us. See Contact us.
Where you opt-out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this site.
Mailing list
As part of the registration process for our email marketing campaigns, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our mail campaigns. We gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
We collect your email address when:
- you purchase a ticket (and opt-in with our ticket Service Provider ‘Eventbrite’)
- you subscribe to our mailing list

How we share your personal data
We may have to share your personal data with the parties set out below:
- Internally: Your personal data will be used by our employees and contractors who are working on providing your services to you on a need-to-know basis.
- Suppliers: This would include service providers who support our business including IT and communication suppliers and outsourced business support to ensure our service runs smoothly. These third parties may have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Marketing support providers: See Mailing List section of this privacy notice.
- Payment providers: We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: PayPal, Tito or Ticket Tailor Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full & https://www.tickettailor.com/privacy-policy/ https://ti.to/privacy
- Professional advisers: This would include lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- Law enforcement bodies, regulators and other authorities: This is to comply with our legal requirements or adhere to good practices.
- Advertising networks and analytics service providers: This is to support and display ads on our website, apps and other social media tools. For further information please see our Cookies Notice.
- Third parties: This is in the context of the acquisition or transfer of any part of our business or in connection with the business reorganisation. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy notice.

Transfer Of Data
How we safeguard personal data when we transfer it internationally We ensure a similar degree of protection is afforded whenever we transfer personal data out of the UK/EU by ensuring at least one of the following safeguards is implemented:
1. We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information; or
2. We will use specific contracts approved for use in the UK/EU which give personal information the same protection it has in the UK/EU. For example, the use of Article 46 UK/EU GDPR safeguard mechanisms to transfer personal data.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal data, Tech Circus cannot guarantee the security of your information transmitted and any transmission is at your own risk. Data retention
Tech Circus will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for the personal information we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements. Tech Circus may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Data Subject Rights
Under certain circumstances, you have rights under Data Protection Laws. You can:
Request access to your personal data: This is known as a "data subject access request" and enables you to receive a copy of the personal data Tech Circus hold about you.
Request correction of your personal data: This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you at the time of your request.
Object to processing of your personal data: This is where we are processing your personal data based on a legitimate interest or those of a third party and you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to any legal claims. See also Marketing communications.
Request restriction of processing your personal information. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the information's accuracy (b) where our use of the information is unlawful but you do not want us to erase it (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it. Request transfer of your personal information (“data portability”): This is where in some circumstances we will provide to you or a third party you have chosen your personal data in a structured, commonly used, machine-readable format.
Right to withdraw consent: This is where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. Depending on the processing activity, if you withdraw your consent we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent. Automated decision making: This is where decisions are made about you by automated means. We do not carry out automated decision-making.
Keeping personal information accurate and current It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you wish to update your personal data please contact us. See Contact us.
Carrying out your data subject rights
You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us at hello@techcircus.co.uk.
Concerns and complaints
We would appreciate the chance to deal with your concerns in the first instance. Please see Contact us section. If you have unresolved concerns and you live or work in the UK or believe that a personal data breach happened in the UK you have the right to complain at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you live or work outside the UK or you have a complaint concerning our personal data processing activities you may lodge a complaint with another supervisory authority.

Links To Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to our privacy notice
This privacy notice may be changed from time to time in response to legal, technical or business developments. We will take appropriate measures to inform you when we update our privacy notice. We will obtain your consent to any material privacy notice changes if and where this is required by applicable Data Protection Laws.
Contact us
If you would like more information about the way we manage personal information that we hold about you please contact us at: Email address: hello@techcircus.co.uk
This version was last updated on 23 June 2022.