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Lavery Ltd. – Privacy Policy Last Updated: 10th December 2025

Lavery Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains what data we collect, how we use it, how long we keep it, and the rights you have under UK data-protection law.

By using our websites, joining our marketing lists, making a booking, purchasing a gift card, using our guest Wi-Fi, attending an event, or visiting any Lavery Ltd. venue, you acknowledge that you have read and understood this Policy.

1. Who We Are (Data Controller) Lavery Limited

12–18 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com

Lavery Ltd. is the Data Controller for all personal data collected through our websites, venues, booking systems, marketing platforms, and in-venue services.

This Policy applies to all Lavery Ltd. brands and venues, including:

Lavery’s

The Woodworkers

The Pavilion

Brew + Ferment

Woody’s Wood-Fired Pizza

Any future venues within Lavery Ltd.

1. Websites & Platforms Covered This Privacy Policy applies to:

laverys.com

woodworkersbelfast.com

pavilionbelfast.com

brewferment.com

woodyswoodfired.pizza

bookings via ResDiary

gift cards & offers via Toggle

CRM systems via Airship

Wi-Fi via Wireless Social

in-venue transactions via Tevalis ePOS

payment processing via Stripe and Dojo

ticketing via Tito or other approved partners

1. How We Collect Personal Data We collect personal data in the following ways:

3.1 Directly from you When you:

Make a booking (ResDiary)

Purchase vouchers or offers (Toggle)

Sign up for marketing or loyalty (Airship)

Connect to guest Wi-Fi (Wireless Social)

Purchase food/drink in venue (Tevalis ePOS)

Make a payment (Stripe / Dojo)

Attend an event or buy a ticket (Tito or Lavery’s)

Enter competitions or surveys

Contact us by email, phone, or social media

3.2 Automatically Via:

Cookies and website analytics

Wi-Fi usage data (Wireless Social)

Device information, IP address, browser type

3.3 In venue We collect:

CCTV footage for safety and crime prevention

Incident, accident, or refusal-of-entry reports

1. What Personal Data We Collect Depending on your interaction with us, we may collect:

Identity & Contact Data Name

Email address

Phone number

Date of birth (where provided)

Booking & Transaction Data Reservation details

Purchase history

Gift card balances

Food/drink orders (Tevalis ePOS)

Event/ticket purchases

Wi-Fi & Technical Data Device information

IP address

Browser type

Time/date of visits

Marketing & Engagement Data Preferences

Email interactions

Offer redemptions

Customer segmentation data

Video & Security Data CCTV footage

Security incident logs

1. How We Use Your Personal Data We use your data for the following purposes:

5.1 To provide services you request Managing bookings (ResDiary)

Processing gift cards/offers (Toggle)

Handling ticket purchases (Tito)

Taking and processing payments (Stripe/Dojo)

Serving food/drink orders (Tevalis ePOS)

5.2 To personalise your experience Tailored offers

Loyalty rewards

Marketing based on your preferences

Recommending events or services

5.3 For marketing communications With your consent, we use Airship CRM to send:

Offers & promotions

Event information

Venue news

Birthday rewards

Freebies & loyalty benefits

You may unsubscribe at any time.

5.4 For safety & legal obligations CCTV monitoring

Compliance with licensing laws

Crime prevention

Health & safety reporting

Financial and tax requirements

5.5 For analytics & improvement Understanding customer behaviour

Service optimisation

Website performance improvements

1. Lawful Bases for Processing We process data under the following lawful bases:

Consent — marketing emails, cookies, loyalty programmes

Contract — bookings, ticket sales, voucher purchases

Legal obligation — tax records, incident reporting

Legitimate interests — CCTV, service improvement, fraud prevention

1. Sharing Your Personal Data We do not sell your data.

We share data only with trusted third parties acting on our behalf, including:

ResDiary – bookings

Toggle – gift cards & offers

Airship CRM – marketing & segmentation

Wireless Social – Wi-Fi authentication

Tevalis ePOS – in-venue transactions

Stripe & Dojo – payment processing

Tito/Event partners – ticket sales

Email & analytics tools – Mailchimp (if used), Google Analytics, Meta

Each provider is GDPR-compliant and bound by data-processing agreements.

1. International Data Transfers Some partners may process data outside the UK/EEA.

Where this occurs, we ensure lawful safeguards such as:

Standard Contractual Clauses

Adequacy decisions

Approved data-transfer mechanisms

1. Data Retention – How Long We Keep Your Information We retain data only as long as necessary:

Marketing Data Kept until you unsubscribe or your profile becomes inactive.

(Usually up to 3 years after last engagement.)

Bookings & Operational Records Typically retained for 3 years.

Financial & Transaction Data Held for at least 6 years (legal requirement).

Gift Cards & Account Data Kept indefinitely while accounts remain active, to maintain balances and prevent fraud.

CCTV Footage Kept for 30–60 days, unless required for investigations.

Ticketing & Event Data Kept for up to 3 years.

If you request deletion, we will delete or anonymise your data unless we must retain it for legal or regulatory reasons.

1. Your Rights Under UK GDPR You have the right to:

Access your personal data

Rectify inaccurate data

Erase data (“right to be forgotten”)

Restrict processing

Object to processing (including direct marketing)

Withdraw consent at any time

Data portability (receive your data in a standard format)

To exercise your rights, email: info@laverys.com

We aim to respond within one month.

We may request proof of identity before fulfilling requests.

1. Cookies We use cookies to:

enable website functionality

track website usage

personalise content

support booking functionality

provide relevant advertising

Non-essential cookies are used only with your consent.

You can adjust cookie settings through your browser or our cookie banner.

1. CCTV CCTV is used throughout our venues for:

safety

crime prevention

licensing compliance

staff and customer protection

Recordings may be shared with law enforcement where legally required.

1. Complaints We would like to resolve any concerns directly.

You may contact us at:

info@laverys.com

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk/concerns

0303 123 1113

1. Changes to This Privacy Policy We may update this Policy from time to time.

Any changes will appear here with a revised “Last Updated” date.

1. Contact Us If you have questions about this Privacy Policy or how we process your data:

Lavery Limited

12–18 Bradbury Place

Belfast

BT7 1RS

Email: info@laverys.com