• The participant is fully responsible for their actions whilst attending the event. Mango Business Solutions do not accept responsibility for the actions of the participant, nor the consequences of such actions.
• Event entry fees cannot be refunded or transferred under any circumstances.
• Tickets can be purchased online or via invoice and subsequent BACS. Tickets that are purchased online via credit or debit cards are payable in full at the time of booking. Invoiced payments must be paid no later than two weeks before the course. Mango Business Solutions reserves the right to re-sell the tickets if payment is not made within the timeframes.
• Upon receipt of your payment your place on the course will be confirmed.
• Cancellation charges will apply in all cases;
  • Up until 6 weeks prior to the event 50% of the booking cost will apply.
  • Within 6 weeks prior to the event 100% of the booking cost will apply.
• Cancellation must be made in writing to Mango Business Solutions.
• If the event is cancelled due to circumstances beyond our control, the full cost of the place only will be refunded, Mango Business Solutions will not be liable for any other costs incurred as a result of the cancellation.

What personal information do we ask for?

Whether you are booking a conference, training, or signing up for email updates, we will ask for your name, your postal address, your telephone number and e-mail address. If you are booking online, we'll also need your credit/debit card details (including card number, cardholder name, expiry date and start date for VISA) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.

How does Mango use this personal information?

Bookings and email updates

We need your name, address and/or e-mail address so that we can send out your conference tickets and/or training joining instructions, and/or advise you of special offers/promotions we think you would be interested in.

On all forms you will be given the opportunity to opt-out of receiving occasional marketing information from Mango.

To ensure that your Mango emails get to your inbox, please add email@mango-solutions.com to your Address Book or Safe List. This will not affect your ability to unsubscribe at any time.

Online Bookings

Tickets for the EARL Conferences are sold through Tito. Please see the Tito Privacy Policy for more information.

How does Mango protect customer information?

All the information you give us is protected by a secure server. We also have a Firewall (security software) in place to protect our internal information from the Internet.

Does the Mango site use cookies?

EARLConf.com uses Google Analytics to collect information about it's visitors.

What does Google Analytics record?

Which website you came from on your way here How long you stay for What type of computer you're using And more This information is collected to help us better understand our audience and inform decisions for the development of our site and marketing efforts.

For more information, please see the Google Analytics Terms of Service.

Will Mango disclose any of this personal information to third parties? Mango will only disclose your details to third party Conference Partners. We will not pass on your details to other companies for marketing purposes.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

Will Mango use the information I give for direct mailings?

Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service either use the opt-out boxes on the online registration/booking form or alternatively, please write to us at the address below.

If you have any questions relating to our privacy policy, or, if at any time you believe that Mango has not adhered to this privacy policy please let us know by sending an e-mail to webmaster@mango.solutions.com. Alternatively, you can write to us at Marketing, Mango Business Solutions Ltd, 2 Methuen Park, Chippenham, SN14 0GB