Digital DNA Glasgow 2023

T&C’s - Last updated May 2023

This document sets out the terms and conditions between DDNA LTD ( Digital DNA) and you (the purchaser) when you purchase a ticket or register for any event or conference organised by DDNA Ltd, trading as Digital DNA. By purchasing a ticket or registering for an event or conference organised by DDNA Ltd, trading as Digital DNA or participating in a survey you are agreeing to comply with and be bound by these terms and conditions. It is advised that you read this document carefully.
DDNA Ltd, trading as Digital DNA reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted to www.digitaldna.org.uk. This updated version of terms and conditions for DDNA Ltd is applicable from the date of first release, July 1st 2018.
About the Organiser Digital DNA is owned and organized by DDNA Ltd, a British-owned company with registered offices at Clockwise Offices, High Street, Belfast. BT1 2BE.
Declaration of Consent In purchasing my ticket for Digital DNA, I hereby give my consent for DDNA Ltd (and its subsidiaries) to collect, process and use my personal data for the purposes of processing the purchase of my ticket and for any other use to which I have consented. This information will be used for the purposes of processing ticket sales and compiling delegate lists which will be published on our websites and across any relevant online portals, websites or platforms, and circulated by email to our email database. If you do not wish your name, photograph, country where based and company name to appear on the delegate list please email engage@digitaldna.or.uk.
1. PURCHASING TICKETS I hereby give my consent for the mandatory and voluntary data collected from me in the course of purchasing and or registering for tickets sold by DDNA Ltd. I further give my permission for my user account details to be stored. I acknowledge that I may provide DDNA Ltd a reasonable timeframe to remove my details at any time that I no longer wish them to be stored. I acknowledge and accept that my data will be used for commercial purposes in accordance with this Data Protection Policy and Declaration of Consent and will be retained and stored for this purpose. Should you wish your data to be removed you must request DDNA Ltd to do so in writing. Requests will be processed within a 30-day period and should be made via mail to engage@digitaldna.org.uk
3. TICKET REGISTRATION I hereby give my consent for DDNA Ltd to use for the purposes of processing ticket registration the mandatory data and any voluntary data I provide when registering a complimentary admission ticket.
4. EVENT INFORMATION I acknowledge that DDNA Ltd will not provide transport or travel expenses to or from any event or conference, unless otherwise agreed. I acknowledge that DDNA Ltd will consider but not guarantee exhibiting startups’ requests for day changes at any event or conference.
5. USE OF PERSONAL DATA FOR ADVERTISING PURPOSES DDNA Ltd will not sell your name, address, e-mail address, credit card information or personal information to any third party service provider without your permission. I hereby give my consent for DDNA Ltd (and subsidiaries) to store the following types of data as a profile for internal purposes: Mandatory and voluntary data collected when purchasing tickets. Mandatory and voluntary data collected when registering a ticket as well as the date of the ticket registration. Voluntary disclosures when participating in online surveys. If I have opted-in to receive email communication about related events I give consent for DDNA Ltd or subsidiary companies to analyse and use the data for the purpose of targeted advertising communications to me on relevant topics and products in connection with DDNA Ltd or subsidiary events and promotions. If I have provided my mobile telephone number I consent to DDNA Ltd or subsidiary companies to contact me by SMS in relation to events for which I am purchasing a ticket or registering an expression of interest. I also give my consent for my data to be updated and supplemented with additional data. Accordingly, I give my consent for DDNA Ltd(and subsidiaries) to collect data relating to me personally from public domain sources and to store these along with my personal data that are already under the control of DDNA Ltd(and subsidiaries). I give my consent for DDNA Ltd (and subsidiaries) to analyse this newly collected data together with the data already under their control and to use the same for the purpose of targeted advertising communications to me on relevant topics and products in connection with trade fairs and/or exhibitors of interest.
Personal information When personal information (e.g. name, e-mail address, work address, phone numbers and other contact information) is provided through the DDNA Ltd website or directly to us by e-mail you give consent to DDNA Ltd for:
Processing and administering your personal data to perform all necessary actions to give effect to your request or instructions Retaining a record of incoming and outgoing communications (e.g. email) to process your personal data as outlined in this Privacy Statement.
DDNA Ltd may also collect the following information about you: Information that you provide by filling in forms on our site. Name and physical shipping, contact and payment addresses.
Email address and telephone numbers
Credit card, debit card or bank information.
Date of birth
Tax identification or VAT number (if applicable)
If you contact us we may keep a record of that correspondence.
Information we receive from credit reference and fraud detection agencies or other third parties we may use to verify your information. We may ask you to complete surveys for research purposes, although you do not have to respond to them. Your personal preferences related to events and information that you share with us with your consent via third parties such as Facebook correspondence, testimonials, photos, blogs, writings, customer satisfaction surveys or customer service communications that you may send us.
Right of Access You have a right to be given a copy of any of your personal data held by DDNA Ltd in accordance with section 4 of the Data Protection Acts subject to certain exceptions. Requests for a copy of your personal data can be emailed to engage@digitaldna.org.uk or addressed to: Administration Dept, Digital DNA, Clockwise Offices, High Street, Belfast. BT1 2BE.
Right of rectification or erasure If DDNA Ltd hold incorrect information about you which was originally submitted by you through this website, you have the right to have the data amended. To request your right to rectification and/or erasure please send your request to engage@digitaldna.org.uk or addressed to: Administration Dept, Digital DNA, Clockwise Offices, High Street, Belfast. BT1 2BE. Requests should include:
Your name and address and a description of the specific personal data you wish rectified. Please note that DDNA Ltd is not required to rectify or erase your data where doing so would prevent you from meeting your contractual obligations to DDNA Ltd or where DDNA Ltd is required to process (including retaining) your personal data for a lawful purpose in accordance with the Data Protection Acts. In the event of any conflict between these terms and the provisions of the Data Protection Acts, the Data Protection Acts shall prevail. Security While we strive to use commercially acceptable means to protect your Personal Information, DDNA Ltd cannot guarantee its absolute security and cannot accept any liability where the security of your Personal Information is compromised. The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
Changes to this Policy
DDNA Ltd reserves the right to modify this Data Protection Policy and Declaration of Consent at any time. Any changes will be posted on our home page and other places we deem appropriate so that you are aware of the changes. This updated version of terms and conditions for DDNA Ltd is applicable from July 1st 2018.
Refund and Cancellation Policy
All purchases of tickets for conferences and events (including hotel rooms if applicable) are non-refundable in their entirety. Your ticket remains the property of DDNA Ltd and is a personal revocable license, which may be withdrawn, and admission refused at any time.
In the unlikely event of cancellation of a conference or event the liability of DDNA Ltd is limited to the share of paid registration fees that remains after credit card and payment processing fees have been incurred and deducted.
It is strictly forbidden for any company, organisation or attendee to attempt to host or organise any event in conjunction with, contiguous to or purporting to be related to Digital DNA or its affiliates without the express prior permission and co-operation of DDNA Ltd. In the event of breach of these terms any tickets purchased by the organiser and their affiliates will be rendered null and void. DDNA Ltd reserves their right to take such legal action including a claim for damages as may be appropriate. The tickets purchased (including hotel rooms if applicable) are for your own personal use or that of your business only and may not be re-sold or transferred for commercial gain under any circumstances, including but not limited to use as part of any promotion or competition (unless approved by Company Directors) Where there has been any re-sale or attempted re-sale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect.
We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket broker or tout.
DDNA Ltd reserves the right to refuse admission to any event or conference for any behaviour, which it deems unacceptable, or for breach of the terms and conditions.
DDNA Ltd will not be responsible for any tickets that are lost or stolen. The unauthorised use of photographic and recording equipment at events and conferences is prohibited. You consent to film and sound recording as attendees at any event or conference. DDNA Ltd and its subsidiaries will not be liable for any loss injury or damage to any person or property howsoever caused (save for death or personal injury as a result of DDNA Ltd’s negligence or for any other type of liability that cannot by law be excluded or limited.) DDNA Ltd will not be liable for the granting of any VISAs that are required to attend any event or conference. In the event that an attendee’s VISA is not granted tickets will not be refunded for any event or conference.
If an individual seeks a refund on general attendee tickets that were purchased before their startup ticket was purchased, DDNA Ltd will not grant a full refund when the general attendee ticket price has increased beyond the startup ticket price.
Name changes will be facilitated free of charge up to 30 working days prior to the commencement of the event. Within 30 days of the commencement of the event the following handling charges may apply, you should contact us on : engage@digitaldna.org.uk. Any name change requests, transfers within company for tickets must be made at least 14 working days prior to the event. In the event that the purchaser is a consumer and to whom the European Directive on Consumer Rights (Directive 2011 / 83/ EU) applies, the consumer would be entitled to a cooling off period of fourteen days which would begin on the day the contract for distance selling was concluded. The consumer is also referred to the DDNA Ltd Complaints Policy.

EVENT CANCELLATION, POSTPONEMENT & SUBSTITUTION POLICY
DDNA Ltd is not responsible for any loss or damage as a result of a substitution, alteration, cancellation or postponement of an event. DDNA Ltd shall assume no liability whatsoever in the circumstances that an event is cancelled, rescheduled or postponed due to a fortuitous event, unforeseen occurrence or any other event that renders performance of an event impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather, public health regulations, change in local public gathering laws or other emergency as it occurs.
Please note that while speakers and topics are confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, DDNA Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Delivery Policy
Once a successful purchase transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the purchaser. For some ticket types it may be necessary to complete required information – such as attendee name – before the tickets can be issued. The ticket acts as a receipt for the transaction and can be used to redeem entry at the event listed on the ticket. A printed hard-copy ticket or an electronic soft-copy ticket detailing the reference number can be used to register at the event. GB & NI law governs these terms and conditions and any dispute are subject to the exclusive jurisdiction of the GB & NI Courts.
General Clauses
a. DDNA Ltd shall be entitled to delegate the duties provision of its obligations under this Agreement. b. No other terms shall apply to this Agreement and these terms contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. You confirm that in agreeing to accept these terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these terms. However, nothing in these terms purport to exclude liability for any fraudulent statement or act. d. If any part of the terms herein shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms. You agree not to: Use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws; Upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else; Use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; (iii) that the effectiveness or functionality of the Website is in any way impaired or (iv) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy) of the Website; Create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component; Copy or distribute any part of the Website in any medium without our prior written consent; and Alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended use. We reserve the right to: Modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you. Change these Terms from time to time. Your continued use of the website (or any part of it) following such change shall be subject to and including the changes made to the terms from time to time. Monitor any activity and content associated with the Website.

Limitation of Liability
Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis for your information and personal use only without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
Indemnity
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your pc or internet access account.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us. We reserve all rights not expressly granted in and to the Website and the content in the Website.

PRIVACY POLICY

At Digital DNA, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, as well as the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to engage@digitaldna.org.uk or by writing to Digital DNA, Clockwise Offices, High Street, Belfast. BT1 2BE.

Who are we?
We are Digital DNA Ltd and we specialise in helping people network and communicate with their peers to improve and grow their business via our exhibitors Inspiring Speakers, online resources on DigitalDNA and across DigitalDNA Social Media.

DigitalDNA is designed to cut through the noise and deliver what matters, whether that be innovative new ideas, services, new products, projects or the basics in a successful business. The registered address is Digital DNA, Clockwise Offices, High Street, Belfast. BT1 2BE.

How do we collect information from you?
We obtain information about you when you contact us about products and services, register to receive our newsletters, purchase tickets for our DigitalDNA events as well as verbal conversation via the phone.

What type of information is collected from you?
The personal information we collect might include your name, address and email address. If you purchase a ticket to an event, your card information is not held by us, it is collected by a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions. We also collect Marketing information to improve our service offering.

How is your information used?

We may use your information to:

– process a ticket that you have made; – to carry out our obligations arising from any contracts entered into by you and us; – dealing with entries into a competition; – seek your views or comments on the services we provide; – notify you of changes to our services; – send you communications which you have requested and that may be of interest to you. These may include information about DigitalDNA events & services from our customers, DigitalDNA newsletters and any other communications that is relevant.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Your information is sorted on our third-party platforms such as Tito, Eventbrite, Hopin, GRIP & Mailchimp. All 3rd party sites abide to GDPR and the security of data.

Who has access to your information?
We will not share, sell or rent your information to third parties service providers of DDNA Ltd.

We do however use certain Third-Party Service Providers for the purpose of completing tasks and providing services to you on our behalf (for example to send email campaigns). When we use third party service providers, we disclose only the information that is necessary to deliver the service and there is a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:
We work closely with various third party product providers to bring you a range services designed to meet your needs for example, Mailchimp.com. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about DigitalDNA, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: engage@digitaldna.org.uk

How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: engage@digitaldna.org.uk, or write to us at: Digital DNA, Clockwise Offices, High Street, Belfast. BT1 2BE.

You have the right to ask for a copy of the information Digital DNA hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the top of any web browser.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’
Like many other websites, the DigitalDNA website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please use google search. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under review. This Policy was last updated in May 2023.