GBU vs IAS Series 2020

Tickets

One Ticket purchased entitles one person entry to the arena on a single occasion for the stipulated game.

All persons entering the arena must hold a valid ticket that must be retained at all times and submitted for inspection if required by any member of staff or stewarding team. Failure to produce a valid ticket on request may result in removal from the arena. This includes tickets shown on a smartphone.

Once acquired, whether by purchase or on a complimentary basis, tickets are non-refundable and non-transferable to alternative games.

If a game is cancelled or abandoned and must be re-scheduled, the ticket for that game is automatically transferred to the re-scheduled game. No refunds will be offered. This includes games re-scheduled because of issues with the ice, the arena, severe weather conditions or travel problems for the participating teams.

Children

Children 15 and under must be accompanied by an adult over the age of 18.

Health & Safety

We reserve the right to deny access to enter or re-enter the arena.

All visitors should take their assigned seats and not stand to watch the game.

All visitors should stay in their seat while the puck is in play. Visitors may be held in specific locations, if they are moving around the arena, until the puck is out of play.

From time to time staff may draw visitors’ attention to certain health and safety procedures to which visitors must adhere.

Visitors’ Conduct

Visitors are required to observe the following prohibitions while attending our games:

• No smoking, this includes electronic cigarettes;
• No pets or animals except for guide dogs and hearing dogs;
• No offensive weapons;
• No access to any area of the arena other than areas designated for access by visitors;
• No behaviour likely to annoy or offend other visitors or intimidate the staff;
• No use of illegal drugs or consumption of alcohol except in authorised places and in accordance with the Licensing Act 2003;

The BUIHA reserves the right to refuse entry to or expel from the arena any visitor who fails to observe the prohibitions of the conditions outlined above or whom we consider likely to affect the safety or enjoyment of any other visitor through the use of abusive or foul language and behaviour.

Security

Visitors must keep their personal belongings with them at all times and the BUIHA accepts no responsibility for loss, theft or damage to any personal belongings brought into the arena.

Food and Drink

No food or drinks purchased outside of the arena are permitted to be brought into the arena for consumption on match night.

Photography

Flash photography is prohibited while the game is in play.

How we will use your information

The information you provide will be used to process your booking. We will also use it to contact you regarding your booking. We may also contact you to undertake post-event evaluation.

Tito

We use Tito for event promotion and bookings. Please note that Tito is a third-party service that is not owned or managed by the BUIHA. You should refer to Tito’s terms and conditions of privacy policy as we do not accept any responsibility or liability for their policies.

Tito operates in the EU and as such adheres to the European standards of data protection. For further details, please see:

• Tito terms and conditions
• Tito privacy policy

Stripe

We use Stripe for purchase processing. Please note that Stripe is a third-party service that is not owned or managed by the BUIHA. You should refer to Stripe’s privacy policy as we do not accept any responsibility or liability for their policies.

For further details, please see:

• Stripe privacy policy

MailChimp

We use MailChimp for manage event promotion. Please note that MailChimp is a third-party service that is not owned or managed by the BUIHA. You should refer to MailChimp’s privacy policy as we do not accept any responsibility or liability for their policies.

For further details, please see:

• MailChimp privacy policy

Retention of information

Personal information provided for the purposes of booking to attend an event will be deleted within 8 weeks, for use in evaluation. However, for certain events you may be asked if you consent to be contacted by the BUIHA again. If you agree to this, the BUIHA will manage your data through MailChimp.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of this information, please contact us tickets@buiha.org.uk.

We want to make sure that your information is accurate and up to date. You may also ask us to correct or remove any inaccurate information.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the BUIHA Events Team, British Universities Ice Hockey Association, IceSheffield, Coleridge Road, Sheffield, S9 5DA or email the web manager.