Agent Conf 2026

I. General Information

Agent Conf is organized by Callstack.io sp. z o. o., a company incorporated under the laws of the Republic of Poland, with its registered office in Wroclaw, Poland (address: ul. Prosta 36, 53-508 Wroclaw; registration: District Court for Wrocław-Fabryczna in Wroclaw, National Court Register number: 606530; tax ID number: 899-278-56-16; share capital: PLN 8,000.00; e-mail address conference@callstack.com, phone number: +4866801937;“Callstack” or “we/our/us”).
We may cooperate with third parties in organizing Agent Conf. These General Terms and Conditions (these “Terms”) set out the terms and conditions between Callstack and participants regarding a Conference ticket (the “Ticket”) purchase and Conference participation, complementing our Privacy Policy and Code of Conduct. You should read these documents carefully.
By purchasing the Ticket: (a) you confirm that you have read and understood these Terms, Privacy Policy, and Code of Conduct; and (b) you agree to comply with these Terms, Privacy Policy, and Code of Conduct, thereby entering into the contract with Callstack based on these Terms.
II. Registration & Tickets

Tickets for the Conference can be purchased by individuals, legal entities, or other organizations through https://agent.sh. You must ensure that all information provided during ticket purchase and Conference participation is accurate.
The ticket management system is provided by Team Tito Limited, a company registered in Ireland, located at Unit 2, 64 Dame Street, Dublin 2, Ireland ("Tito"). Tito's Terms & Conditions and Privacy Policy are available on https://ti.to/home.
To purchase the Ticket, you need to provide personal details such as your full name, company name, email address, and country. If purchasing multiple Tickets or buying on behalf of a legal entity, you must provide the personal details of each attendee before the Conference.
Order confirmation will be sent automatically after a successful purchase. To access the Conference, attendees must confirm their attendance by collecting their badge at the Conference venue. Locations and hours for badge collection will be communicated on the website and by email at least one week before the Conference. You may be asked to present your order confirmation email and ticket when collecting your badge. Callstack may verify an attendee’s identity with a photo ID or similar document when collecting the badge at the Conference venue. ‍
III. Pricing
Pricing is displayed on the website: https://agent.sh in EUR, including value-added tax (VAT). Payment is required immediately after placing your Ticket order through the system provided by Tito. You can make your payment online using Stripe. Callstack reserves the right to adjust prices or offer discounts to future purchasers. Attendees may be asked to show proof of eligibility for any discounts when collecting their badge to enter the Conference venue. Without such proof, the Ticket will be considered invalid, and entry to the Conference will not be allowed.

IV. Refunds
Ticket reassignment is permitted if Callstack is notified before the Conference starts. If an attendee can’t make it, you must inform Callstack and provide the personal details of the substitute. The payer of the Ticket cannot be changed.
Except for the provisions outlined in Section IV.1 of these Terms, Tickets cannot be resold or transferred for commercial gain. If this occurs, Callstack reserves the right to cancel such Tickets and prevent the Ticket holder from attending the Conference.
If the Conference date or location changes to a different city or country less than 60 days before the scheduled date, all Ticket purchasers have the right to cancel their purchase and receive a full refund of the Ticket fee.
In the event of the Conference’s cancellation, all Ticket purchasers will be promptly informed and entitled to a full refund of the Ticket fee.
Refund requests must be made within 30 days of the scheduled Conference date. Any delay in requesting a refund will result in forfeiture of the right to a refund. Refunds will be processed promptly using the purchaser’s details provided at the time of purchase. Individuals and sole traders, however, are not bound by these procedural requirements for refunds. Refunds are available only (i) in the cases described in Sections IV.3 and IV.4, or (ii) where a refund is required under mandatory applicable law. Otherwise, Tickets are non-refundable and no refunds, reimbursements, credits, exchanges, or similar compensation are available for any reason (including inability to attend, travel issues, visa issues, illness, scheduling conflicts, or dissatisfaction), and this applies also to consumers to the maximum extent permitted by applicable law.
V. Services
Callstack provides services that allow you to: (a) acquire the Ticket; and (b) participate in the Conference in Warsaw, Poland, 02/19/2026 (US format).
VI. Intellectual Property/Content
All intellectual property rights for materials distributed at the Conference or related to the Conference content are owned by Callstack, the Conference partners or speakers. Unauthorized use or reproduction of any copyrighted materials, trademarks, or trade names featured at the Conference is prohibited without prior written consent from Callstack. You commit to refraining from sharing false, racist, discriminatory, inflammatory, or other harmful content within any Conference or Callstack platforms. For more details, refer to our Code of Conduct at URL.
VII. Liability
CALLSTACK PROVIDES THE CONFERENCE ON AN “AS-IS” BASIS. CALLSTACK DISCLAIMS ALL LIABILITY FOR ANY RELIANCE BY YOU OR ANYONE ON THE CONFERENCE OR INFORMATION PROVIDED AT THE CONFERENCE, TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS. YOU AGREE NOT TO HOLD CALLSTACK LIABLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF CONTRACTS, COMMUNICATIONS, DEALINGS, OR THE PRESENCE OF THIRD PARTIES AT THE CONFERENCE VENUE, EXCEPT FOR DAMAGE CAUSED INTENTIONALLY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLSTACK IS NOT LIABLE FOR: (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ARISING DIRECTLY OR INDIRECTLY FROM THE CONFERENCE OR ANY ASPECT RELATED TO OR IN CONNECTION WITH THESE TERMS; (B) ANY DELAYS, INTERRUPTIONS, OR ERRORS IN THE TRANSMISSION OR DELIVERY OF THE SERVICES, UNLESS STIPULATED OTHERWISE IN THESE TERMS; OR (C) ANY OTHER COSTS INCURRED BY YOU IN RELATION TO THE CONFERENCE. Callstack reserves the right to deny entry to the Conference for behavior deemed socially unacceptable, for serious violations of the Code of Conduct, or for serious breaches of these Terms. All ticket purchasers, including individuals and sole traders, are prohibited from accessing, storing, distributing, or transmitting any viruses or any content or material during the use of the Services that: (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing, or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes violence; (e) discriminates based on race, gender, color, religious belief, sexual orientation, disability; or (f) is otherwise illegal or causes damage or injury to any person or property. Callstack reserves the right, without prejudice to our other rights, to disable your access to any material that breaches the provisions of this section.
VIII. Indemnification
You agree to indemnify and hold us, our representatives, licensors, partners, and sub-contractors harmless against all costs, claims, damages, liability, and expenses (including any attorney’s fees) which we might incur by reason of your breach of these Terms, to the fullest extent permitted by applicable laws. This indemnity will extend (without limitation) to any losses which we may suffer as a result of third parties using your Ticket. However, this indemnification clause does not apply to individuals or sole traders.

IX. Notices and complaints
Any notice required under these Terms will be sent via email. You must send notices to the email address provided on your registration form, while we will send notices to the address stated herein and via email at conference@callstack.com. You may also send notices to Callstack’s registered office address, as provided in Section I.2 of these Terms. You are entitled to file complaints as specified in Section IX.1. of these Terms. Complaints should include a description of the grounds for complaint and detailed information about the complaining party. Callstack will review complaints within 14 days of receipt and notify you of the resolution via mail or email to the address provided.
X. Final Provisions
These Terms will take effect from 02/19/2026 (US format). Subject to the application of the overriding mandatory provisions of the applicable laws, these Terms will be governed by the laws of the Republic of Poland. In matters not covered herein, the relevant provisions of the Polish Civil Code and other provisions of the Polish law will apply. Subject to the application of the overriding mandatory provisions of the applicable laws, any disputes arising from the purchase of the Ticket and/or participation in the Conference are subject to the exclusive jurisdiction of the competent Polish court. All disputes between Callstack and purchasers who are not individuals or sole traders will be brought before the Polish court determined by Callstack’s registered office. If any provision of these Terms is found to be illegal, invalid, or unenforceable in any jurisdiction, it will not affect or impair the legality, validity, or enforceability of any other provision of these Terms in that jurisdiction. Headings in these Terms are for convenience only and will have no legal significance or effect.

Who is your personal data controller?

The controller of your personal data is Callstack.io sp. z o. o. with its registered office in Wrocław, Poland (address: ul. Prosta 36, 53-508 Wroclaw; registration: District Court for Wrocław-Fabryczna in Wroclaw, National Court Register number: 606530; TIN: 8992785616; share capital: PLN 100,000.00; “Callstack” or “we”). Callstack.io, acting as the controller, determines the purposes and methods of processing your personal data, as well as how your data will be used. To contact us regarding personal data matters and to exercise your rights related to processing, you can reach us via email at conference@callstack.com or by (snail) mail at Callstack’s address at ul. Prosta 36, 53-508 Wrocław, Poland.

What types of data do we collect?
We only collect personal data that we reasonably require for the Event. The types of personal data we process are: - your first and last name, - your email address, - your company name, - your country of origin, - information about how you learned about the Event and whether you have attended any of our previous conferences, - IP address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and the number of clicks (through the website log file).
Why do we collect your data?
The personal data we collect is reasonably necessary for our activities related to the Event, including providing services that we believe you would expect from us. These purposes include:
- Concluding agreements via our website or providing other services that you request from us, such as purchasing a ticket for, or participating in, the Event (such personal data processing is based on Article 6(1)(b) of the GDPR),
- Communicating with you and providing news and information regarding events and activities that you request from us (based on Article 6(1)(b) of the GDPR), or which we believe may interest you (based on Article 6(1)(f) of the GDPR),
- Fulfilling purposes necessary or incidental to providing events and activities that you have ordered or requested from us (based on Article 6(1)(b) of the GDPR),
- Maintaining documentation as part of pursuing our legitimate interests (based on Article 6(1)(f) of the GDPR),
- Archival (evidentiary) purposes, ensuring continuous and uninterrupted operation of our business and protection against various types of allegations and claims (based on Article 6(1)(f) of the GDPR),
- Determining, investigating, or defending against claims as part of pursuing our legitimate interests (based on Article 6(1)(f) of the GDPR),
- Personalizing and customizing your experience when using our website as part of pursuing our legitimate interests (based on Article 6(1)(f) of the GDPR),
- Optimizing ads based on collected anonymized data and building targeted audiences as part of pursuing our legitimate interests (based on Article 6(1)(f) of the GDPR),
- Statistical purposes, such as website traffic analysis and performing marketing activities, to better understand our users’ experience as part of pursuing our legitimate interests (based on Article 6(1)(f) of the GDPR).
Cookies
Cookies are small pieces of data that websites store on your computer while you visit a website. They are commonly used for various purposes, such as remembering user preferences, analyzing website traffic, and providing personalized content. Our cookies are necessary for the full functionality of our website and are also utilized to enhance your browsing experience. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to fully utilize certain features of our website.

How do we share your data with third parties? We engage with several trusted third-party service providers to facilitate our services. For instance, these providers assist us with hosting, data management, and direct marketing-related services, accessing only the necessary data on an as-needed basis.

*Your personal data may be disclosed to the: *

• entities authorized under applicable legal provisions (e.g. courts, public administration authorities, law enforcement agencies, regulatory bodies),
  
• our employees, contractors, co-workers, and clients who are authorized to process such data,
  
• entities entrusted by us for processing personal data or other recipients of personal data, including email providers, accountants, legal advisors, HR contractors, transport companies, and couriers.
  

We ensure that all our providers adhere to our data protection standards and have implemented adequate organizational and security measures. We also require them to commit to further legal safeguards. Below is a list of our third-party service providers:

Ti.to (Team Tito Limited)
Google Analytics (Google LLC)
Google Tag Manager (Google LLC)
Google Adwords (Google LLC)
Facebook Conversion Pixel (Facebook Ireland Limited)
Twitter Universal Website Tag (Twitter, Inc.)
YouTube (YouTube, LLC)
LinkedIn Tracking Pixel (LinkedIn Corporation)
HubSpot CRM (HubSpot, Inc.)
Webflow (Webflow, Inc.)

Is my data well secured? We have adopted adequate technical and organizational measures to avoid alteration, loss, or unauthorized access to your data, We carefully select only trusted and certified providers to process your data, ensuring they have stringent security measures in place. Additionally, both we and our providers use encryption protocols for data access and transfer and anonymization techniques to mitigate the risks in the event of a data breach. If you have any questions, feel free to contact us at: conference@callstack.com.

What rights do I have?
You have certain data protection rights. If you wish to inquire about the personal data we hold about you or request its removal from our systems, please choose the appropriate option in the mail you receive from us or contact us at conference@callstack.com. Subject to certain limitations outlined in the GDPR or other applicable laws, you have the following data protection rights:

the right to access, update, or delete the information we have collected, the right of rectification, the right to object, the right of restriction, the right to data portability, the right to withdraw consent. You also have the right to object to the processing of your data at any time. We will cease processing your data unless we can demonstrate valid, legitimate grounds that override your interests, rights, and freedoms or your information will be necessary for us to determine, assert, or defend claims. You have the right to object to the processing of your data for direct marketing purposes at any time. If you exercise this right, we will cease processing your personal data for those purposes.

Changes to this policy
We review this Privacy Policy from time to time to ensure it is in line with best practices and in compliance with any legislative changes. Any changes to this Privacy Policy will be incorporated into a new version of the same and published online. The last update to this Privacy Policy was posted on February 16, 2026.

Miscellaneous
Please note that we do not make automated decisions or profile your data during the provision of our services. Your personal data may be transferred to an entity registered in a third country that ensures an adequate level of security, as determined by the EU Commission’s adequacy decision.